Frequently Asked Questions

General entry into your propertyStandard practice is to install an electronic lock on the front door. Next to cleaning issues, guests not being able to access the property is the biggest complaint. With an electronic lock, your guests are never locked out. In addition, we also recommend installing a manual type lockbox in case the electronic lock fails. Extra batteries should be left in a supply closet so we can change batteries as needed.

Supply closetStandard practice is to have a locked off supply closet where extra linens, towels, and toiletries (toilet paper, soaps, sponges, etc.) are kept. While you want your guests to have access to enough of these type of items for their stay, you don’t want to give them unlimited access. This could leave the next guest without enough for their stay. We have had a case of toilet paper “walk off” before.

Towels and sheetsUntil we get our managed linen program up and running, standard practice is to supply the house with double sets of all bedding and towels (plus some extra just in case). Guests should have access to enough body and face towels for each person at maximum occupancy plus one hand towel for each bathroom sink.

Supplies/ConsumablesPlease let us know what consumable supplies you will be providing for guests (toilet paper, paper towels, soap, etc.) that you would like us to set out. Pictures of how you like supplies presented are always helpful and our cleaners will do their best to follow them. If you live relatively nearby to your property it is always well advised to make regular visits to check on supply levels, although we realize this is not always possible for all customers. We will do our best to monitor supplies and let you know when restocking is needed.

Some common supplies to keep in mind are: Toilet Paper, Paper Towels, Dish Soap, Dish Sponges, Garbage Liners (kitchen and smaller cans), Dishwasher Detergent, Laundry Detergent, Hand Soap, Tissues.

Smart ThermostatsSmart thermostats are another device that gives you control and confidence remotely. They can let you use your smart phone to remotely monitor your HVAC system settings. This allows you to adjust your temperature settings when the property is vacant, saving money on utilities. Also, you will know that the system is running and keeping your property at the correct temperature in the winter. Yes, at times, guests will turn off the heat when leaving (even in the winter). While we always do our best to ensure that your system is set at your preferred temperature, a smart thermostat gives an extra layer of confidence and security against this.

Smart/Motion LightingSmart lights and motion-activated lighting are both nifty ways to reduce energy usage, provide security, and make sure that guests can safely enter your property in the dark. Smart lights that are connected to your smartphone give you the ability to turn them on and off as needed when your property is not occupied. Motion sensing lights are an easy way to light up walkways and entryways when guests approach. These both help to provide a safe and comfortable environment for your guests!